ValueLabs job opening

ValueLabs Recruitment Drive : -

Position : Customer Support Executive (Non Voice)

Salary : 50,000 - 1,75,000 P.A.
Location : Hyderabad/Secunderabad

Apply link :Click Here To Apply

job Description
ValueLabs is hiring Customer Support Executives who have the passion to start their career in Call center / BPO role. 

If your profile matches to job description, please share your resume to tanya.awasthi@valuelabs.com
Position : Customer Support Executive (Non Voice)
Experience : Range Fresher 
Shifts Timings : Rotational Shift
Work Location :  Work from Home in Hyderabad
Education Any Graduate. Preferably 2018,2019,2020 Passout 
Type of Employment Contract(31st Dec)
Notice Period Interested to join immediately

Interview Process Written and Typing assessment, Video Conference Round, HR Discussion 
Primary Skill Set
Excellent spoken and written English communication skills 
Excellent Analytic Skills
Passionate about customer service 
Ability to multi-task managing multiple conversations simultaneously
Manage customer time / responsiveness 
Schedule flexibility to work weekends and Night Shifts 
A high level of empathy and understanding
A willingness to take initiative and ownership.

Roles and Responsibilities
Handle customer contacts through non voice channels; gather and verify required information as appropriate
Identify customer needs and determine appropriate solutions to resolve all issues and concerns, provide world class customer service 
Complete system documentation and tasks to assure follow through of appropriate actions.
Leverage tools and processes (including prepared responses) appropriately.
Strive to meet defined metrics for productivity, quality, and customer experience. And KPIs
Maintain thorough systems, network and product knowledge.
Other duties as assigned

Roles and Responsibilities
Role:Trainee
Salary: 50,000 - 1,75,000 P.A. 
Industry :IT Services & Consulting
Functional Area :ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category :Other
Employment Type :Part Time, Temporary/Contractual
Key Skills
BPO    Video Conference   Communication Skills   Customer Service    Customer Support   Typing Customer Experience Calling   Non Voice   Call Center
Education
UG:Any Graduate

Company Profile  
ValueLabs LLP
We are a leading global technology company specializing in Digital Enablement and Product Development. Through our unique One Company model of engagement, we help companies unleash the potential of digital technology to achieve real business outcomes, make processes frictionless and lead in disruptive times. Our innovative solutions and a flexible engagement model help our clients stay ahead of the curve, drive revenues, and enhance market position. Over nearly two decades since inception, thriving on the principles of Perfection, Love, Unselfishness and (character) Strength (PLUS), we are 'inspired by potential' and firmly believe in the Company as a Platform (CaaP) concept.