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Role Name: Technology Support Operations Engineer

Bangalore, Karnataka, India

Application Link: Click Here To Apply

Job Position:- Technology Support Operations Engineer 

  Job Location:– Bangalore

  Experience:- Experienced 

  Job Type:- Full Time 

  Salary:– As per the company standards 

  Job Description:-

• Provide first-level support for IT Infrastructure Incident Resolution & Incident Escalation.
• Complete requests and perform scheduled tasks for technical systems located in multiple geographical regions from the dedicated local command center.
• Use the breadth & depth of technical knowledge to solve complex problems.
• Solve/escalate issues within agreed SLA/OLA.
• Prioritize incident tickets and document all pertinent incident information as per defined guidelines.

• Competent in working as a system administrator in a Linux environment.
• Basic knowledge about Application Support/PAAS/IAAS/SAAS.
• Basic knowledge of Linux/Unix Administration/ Active Batch/ SQL & Oracle Databases/     Networking.
• Basic knowledge about Cloud computing / AWS Platforms.
• Basic knowledge of scripting.
• Excellent verbal and written communication skills.
• Ability to work well under pressure following defined processes.
• Ability to organize multiple priorities while paying exceptional attention to detail and quality.
• RHCSA/RHCE certification /ITIL certifications are desirable.
• Open to working in a 24×7 environment with rotating shifts and rotating weeks off.