3M hiring candidates for the role of Application Support Engineer – Healthcare Information System for the Bangalore, India location. The complete details about 3M Off Campus Hiring 2021 are as follows.
Provide Enterprise level product support to clients (internal and external) via phone, email & remote. Resolve assigned incidents within the SLA timelines working with internal(L3/IT/Development) and external(clients/vendor) resources.
Monitor dashboards indicating application & server health.
Maintain 100% application/server uptime by resolving the application issues reported
Document all resolution activities, communication related to support request/Incidents in the respective support/incident ticket.
Maintain status of issues in incident tracking system and perform appropriate follow-up on escalated issues.
Participate in new product roll outs, maintenance releases, testing, documentation and operational improvement projects.
Contribute to Knowledge Base in conjunction with the execution of issue resolution duties.
Please note:- your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.
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